The Pendulum Perspective

Why is Stakeholder Trust the Secret Ingredient in Social Intelligence?
Social intelligence expert Ellen Tseng and Pendulum's Head of Marketing Daniella Sampson explain that social listening data is routinely ignored by leadership, not because the insights are wrong, but because the person delivering them hasn't built sufficient stakeholder trust. Their framework, the SIGNAL Map, identifies six moves PR and communications professionals can use to close that gap.
By:
Georgina Ford
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